Coming soon
Answer Instagram DMs with your team from one inbox. Every conversation gets an owner, a stage and, when needed, a support ticket.
The Instagram connection is in development. You can start with Telegram today; when Instagram opens you will use it in the same panel, on the same plan.
Instagram chats sit in the same list as Telegram chats; the colour tells you which number they came from.
Owner, stage, label, note and reminder; turn a message into a prioritised ticket in one click.
Each agent sees only the numbers assigned to them; customer phone numbers can be hidden from the team.
The Instagram connection will run through your own account, not the platform's official business API. With this method the risk of the account being restricted is not zero, so on Instagram we will not offer bulk messaging to people you do not know.